Artificial intelligence

Choose a sector - research how AI is being used ?

We choose the f&b sector with Noodles restaurants in China with robots as Chef, named Chef Cui, and robot waiters.

How does AI improve customer:guest experience?

With this example of restaurant, we're sure that all the dishes will be the same since the robot have clear instructions and are automatized. For guests, it is a new experience, it is entertaining and its an unusual way of going to the restaurant. It is also impressive to see how for technology has gone and lets you imagine crazy things. 

What are the issues in implementing?

AI for small, independent hotels:companies It is a very expensive investment at first even though it can be amortized quite quickly. You still need a human in the restaurant in case there is a problem with the robots (maintenance, bugs, etc.)

Robots - do they have a role in guest service - yes, why: no, why not?

Yes, they are the ones interacting with the guests. They do almost everything a human waiter does.

How does AI impact jobs - skills In the F&B industry?

it impacts jobs in a bad way since humans are being replaced. But it also creates other jobs in maintenance, engineering and the creation of new robots.

Your opinion - AI - good or bad for the industry - why?

As every technology, robots are both good and bad for the industry. They should be used carefully and not replace completely humans, especially with an era where people are seeking more and more human touch. For directors, it is worth it since costs are smaller and amortized quicker.

IFTTT WORKS

To my mind, I am not really interested by this new type of service as I don't want to be a super connected person.

Indeed, I already find that I have the right informations at the right time. Therefore I don't need to have an additional service to extend the time that I pass on my phone or computer.

Then, I am not a big fan of downloading applications so that this service couldn't be useful for a person like me.