Artificial intelligence

Choose a sector - research how AI is being used ?

We choose the f&b sector with Noodles restaurants in China with robots as Chef, named Chef Cui, and robot waiters.

How does AI improve customer:guest experience?

With this example of restaurant, we're sure that all the dishes will be the same since the robot have clear instructions and are automatized. For guests, it is a new experience, it is entertaining and its an unusual way of going to the restaurant. It is also impressive to see how for technology has gone and lets you imagine crazy things. 

What are the issues in implementing?

AI for small, independent hotels:companies It is a very expensive investment at first even though it can be amortized quite quickly. You still need a human in the restaurant in case there is a problem with the robots (maintenance, bugs, etc.)

Robots - do they have a role in guest service - yes, why: no, why not?

Yes, they are the ones interacting with the guests. They do almost everything a human waiter does.

How does AI impact jobs - skills In the F&B industry?

it impacts jobs in a bad way since humans are being replaced. But it also creates other jobs in maintenance, engineering and the creation of new robots.

Your opinion - AI - good or bad for the industry - why?

As every technology, robots are both good and bad for the industry. They should be used carefully and not replace completely humans, especially with an era where people are seeking more and more human touch. For directors, it is worth it since costs are smaller and amortized quicker.

IFTTT WORKS

To my mind, I am not really interested by this new type of service as I don't want to be a super connected person.

Indeed, I already find that I have the right informations at the right time. Therefore I don't need to have an additional service to extend the time that I pass on my phone or computer.

Then, I am not a big fan of downloading applications so that this service couldn't be useful for a person like me.

LOCAL EXPERIENCE

MASTER COOK

The idea is to deliver masterclass of cuisine to hotel guests in order for them to learn french recipes and improve their cooking skills.

Masterclass are delivered by local people directly at their houses as guests are totally implied in the local experience.

Besides, it is also a way for the hotel to increase its revenues by proposing this new service. Indeed, guests are paying a package comprising the choice of the recipe, the date and the location to the hotel which is reversing a percentage to the local teacher at the end.

Then, guests are able to share their experience on social medias such as Instagram, Facebook or Pinterest by putting photos or videos of their experiences.

Finally, it is true that this new local experience is a trend nowadays and that is why the hospitality industry needs to focus on the cooking aspect of a guest's stay.

Atelier des sens

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HACKATON

NON TRADITIONAL COLLABORATION

THE NIGHT BIRD

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The hospitality industry should develop co-branding with new technologies businesses to create non traditional collaboration and enhance actual and future guests.
Indeed, by developing new and different ideas and services, hotels should find way to impress the guest.
The main point is to create emotions by being unique and creating outstanding memories. On the other hand, it is also a good way for hotels to generate additional revenues.

Augmented reality / Virtual reality

Augmented reality is a new technology which make existing reality more meaningful by interacting with it.
It is working with application and are often used on mobile devices to combine different digital components into the real world.

Virtual reality is more artificial and is working thanks to computer generated simulation of the real life. It could work on an special situation or environment where the user is experiencing a simulated reality by its vision or hearing.

Both are not very similar because they are working with inverse reflections. Indeed, augmented reality is giving virtual elements to users as an overlay to the real world and on the other side virtual reality offers a digital recreation of a real life setting.

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Google cardboard is a virtual reality Platform created by Google to use with a smartphone device. It is a new system developed to increase interest and development of virtual reality

Users can either build their own viewer from simple, low-cost components using specifications published by Google, or purchase a pre-manufactured one.

It seems to be very playful because it enables users to discover virtual reality potential at lower costs.

CHEAPLYFED

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